At ClearStructure Financial Technology, we understand that each user has different support requirements and preferences. Therefore, we aim to cater to these needs by providing our clients various support options to get the assistance they need:
Dedicated Account Managers
On average our Account Managers have over five years of experience supporting our products. Each individual passes extensive and periodic training in order to remain informed and knowledgeable about system advancements and updates. We make sure that our Account Managers understand the importance of customer service and work hard to make our systems user-friendly and dependable.
EMEA and US-based help desks
Our help desks are staffed by our Account Managers and are open from 8:00 GMT to 23:00 GMT (3:00AM EST to 6:00PM EST). We open our help desk to all of our clients, regardless of location. Here, clients obtain support regarding general questions, troubleshooting, one-on-one training and more.
24/7 Technical Support
We understand that issues don’t always happen during standard business hours. Therefore, we want to make sure that we are available to assist our clients at all times. We offer emergency technical support 24 hours a day, 7 days a week.
We recognize the importance of supplying our clients with extensive, detailed documentation concerning the functionality of our products. Each user has access to our online help documentation featuring various tutorials and FAQ’s. Our help documentation is available from directly within the Sentry system. These sources of information are updated in real-time as we add new features to our systems and interact with our users so you always have the latest information.